Car rental

To rent a car from MobiCars, simply make an online reservation in a few easy steps:

1. Select the rental period and location
2. Choose your preferred car by category or class.
3. Add any needed accessories or extra options
4. Fill out a short form with your details or log in to complete it
5. Confirm and submit your order
6. After receiving confirmation of vehicle availability, pay the deposit online with your card to finalize the reservation

For your convenience, we also offer the option to rent a car via our hotline or directly at our office.

If you are a Polish citizen, at least 21 years old, and have held a driver’s license for more than one year, a deposit is generally not required. However, in certain cases, renting a car may be subject to a security deposit.

Once we receive your order, we will check the vehicle’s availability. If we are able to fulfill your reservation, you will receive an email with the confirmation and a link to pay the deposit.

If you pay the deposit, the remaining amount can be paid on-site with your card to a Mobicars representative when picking up the car. We do not accept cash payments!

The car may be provided with a full tank or with a different fuel level, such as half a tank or a quarter, and it must be returned with the same fuel level. If you wish to receive a full tank, please indicate this when filling out the form – however, this will require a security deposit of PLN 400–700, depending on the vehicle class.

You must be at least 21 years old and have held a driver’s license for at least one year.

Failure to meet these requirements does not exclude you from renting a car; however, a deposit will be required.

We require at least two documents – an identity document (ID card/passport) and a driver’s license.

If you are renting on behalf of a company and you are not the owner or legal representative according to the National Court Register (KRS), in addition to the above documents, you must provide a power of attorney authorizing you to sign the Agreement on behalf of the company – we will send you a template by email. The power of attorney must be signed electronically or with a qualified signature and submitted at least 12 hours before the reservation starts to the email address kontakt@mobicars.pl.

We do not accept handwritten paper powers of attorney.

The validity of driver’s licenses in Poland is regulated by EU regulations for all EU countries and by the Vienna Convention for other countries. Holders of licenses not covered by the directives mentioned above must present an International Driving Permit (IDP).

Yes, all vehicles in our company come with full insurance: comprehensive (AC), third-party liability (OC), personal accident (NNW), and roadside assistance (ASSISTANCE). However, your liability for any damage to the vehicle depends on the Protection Package you choose during the reservation.

No, our rental company does not have mileage limits if you are traveling within Poland.

In the case of travel outside the Republic of Poland, a limit of 400 km per day applies. The limit is cumulative for the entire duration of the reservation.

Our fleet consists of new vehicles, no older than 3–4 years. However, we often purchase new cars, so there’s a good chance you’ll be driving a fresh, brand-new vehicle.

Our staff member will be waiting for you at the Arrivals parking area and will contact you by phone to arrange the exact meeting point or share their location with you.

The driver will contact you by phone a few minutes before arrival, and you will agree on the exact meeting point if it is not possible to stop at the address provided in the reservation.

No, the vehicle handover takes about 10 to 15 minutes. During the handover, our staff member will ask you to sign the Agreement on an electronic device. This Agreement includes the rental terms you specified when making the reservation. They will also collect any remaining payment using a card terminal.

An electronic Vehicle Handover Report will be prepared in your presence, detailing the condition of the car, including fuel level, cleanliness, and any visible and permanent damage. Once the report is completed and signed, you will receive a full set of documents (Agreement, Vehicle Handover Report, and Standard Terms and Conditions) via email.

The staff member will check whether the car is in the same condition as when you received it by preparing the Vehicle Return Report, and if everything is in order, the return will take no longer than 5 minutes.

Yes, but only on the condition that the details of that person (a copy of their driver’s license) were previously submitted to the rental company and approval was granted.

Traveling abroad is possible with the rental company’s approval, for which a fee is charged according to the Price List. Traveling abroad may depend on the length of the rental. In such cases, a mileage limit of 400 km per day applies. For more details, please contact our customer service office.

In the event of a collision, you must immediately notify the rental company by calling +48 881 328 328 and call the Police to the scene.

If you are the victim:
You must take photos of both vehicles at the scene, clearly showing their license plates.
After calling the Police, you are required to collect the following information:

1. Address and name of the Police unit handling the case
2. Full name and phone number of the at-fault driver
3. Vehicle brand, model, and license plate number of the at-fault vehicle
4. Third-party liability (OC) policy number and name of the at-fault driver’s insurance company
5. Approximate extent of damage to both vehicles

All of the above information must be sent to flota@mobicars.pl along with the completed documents, which will be emailed to you.
If you follow these steps and all other instructions provided by our staff, you will not bear any costs resulting from such an incident.

If you are the at-fault driver:
You must take photos of both vehicles at the scene, clearly showing their license plates.
After calling the Police, you are required to collect the following information:

1. Address and name of the Police unit handling the case
2. Full name and phone number of the other party involved
3. Vehicle brand, model, and license plate number of the other vehicle
4. Approximate extent of damage to both vehicles

All of the above information must be sent to flota@mobicars.pl along with the completed documents, which will be emailed to you.
Your financial responsibility for the incident, including the amount and eligibility for a replacement vehicle, depends on the Protection Package you selected. Please ask our office staff for details.

If the rented car is not drivable, the rental company staff will assist in calling a tow truck to recover the vehicle. You will be informed by our staff about the possibility of receiving a replacement car, along with the time and place of pickup.

Contact the rental company via the hotline at +48 881 328 328 or by email at kontakt@mobicars.pl no later than one day before the planned return of the car.

If the vehicle is not reserved for another customer, you will be granted permission to extend the rental. The condition for extension is advance payment for the additional rental period via:

• online payment (card/transfer) using the link sent to your email,
• payment at the rental office